Articel not found - Can't register QR2 with serial number - No support
Stefanie Loges
Member
4 days after installing the new QR2 BS C (USB-C version), the clamp that holds the QR2 USB-C adapter on the motor shaft broke with a loud bang during racing. It was installed properly, with each of the two screws tightened evenly and to 8Nm torque with a torque wrench, exactly as described in the manual and Fanatec video.
Now I'm trying to get a replacement under warranty, but the system doesn't accept the serial number and says the item doesn't exist...thus getting no support.
A week ago, I sent an email to Fanatec about this. I received an automatic response that they will contact me in 2-3 business days. Of course, that didn't happen.
After the delay in shipping, this is extremely annoying again, and I'm slowly thinking about whether Fanatec is really my first choice.
Stefanie
Comments
Can you take a picture of the broken clamp, please?
It will be interesting where exactly it broke.
When adding my serial number for the QR2 and clicking the save button it gave me a red error text (can't remember what the text was), clicking again on the save button and it was added.
Nope, doesn't work for me either. Fwiw, two other QR2 products (wheel-side) registered without problems.
It lasted for 4 days of quite extensive racing.
Thank you!🙂
Today, I got an auto-reply saying that all back orders have been handled...blabla. I did not order anything...
Fanatec did not even address the problem I described. What a mess.
I replied, describing the problem again, but have no hope that they would look at it. I might need legal assistance to finally get the clamp replaced or return the QR2 Wheelside.