Broken Pins

So I have ordered the xbox bundle which includes the pedals, mclaren gt3 wheel and the csl dd 5ml ! It arrived yesterday and after setting everything up, not even 5 minutes into gaming the pins on my mclaren wheel snapped ? Everything was set up perfect, I didnt even use any force when driving... now there are pins stuck inside my direct drive, some pins are missing and my wheel is missing lots of pins..... I contacted fanatec immediately and heard no response yet. I want to get an replacement immediately since I have warranty for all until 2025... have you guys experienced this?


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