Fanatec Web Error on BF
DIEGO COLLADO
Member
Dear Fanatec Team and customers,
On BF I made an order, after paying the web showed an error on the order, the payment went through but no confirmation email was recieved. I can see an order on my page 1841965. But the status hasnt changed from “is processing” since then. i know this status should not be that long plus the web error. Can anyone from the team solve this. A web from a big company like fanatec should not be like this.
Thanks in advanced.
Diego
Comments
I had the same problem.
I wrote by mail and today they issued me a refund.
But now I will have to place a new order but the price is higher than Friday.
For me is not acceptable
Wow thats unacceptable, this type of problems shouldn happen at any cost, they answered you on the same day?
I wrote Saturday and today they wrote and sent refund.
thats messed up, they didnt even offered you a discount?
at least he got a refund, others like me no 🤣
did you write an email?
yes, to the email from paypal, to email from web and with the form from the web
hope they can solve it
whats the web email
[email protected]
Yes. They refunded me but I lost my order.
I wrote again but the didn't answer.
The worst customer service