Boost Kit missing from Order
Hoping somebody can help as support aren't replying to emails,
I ordered the CSL DD Ready2Race McLaren Elite Bundle (8 Nm) , order number : 1785665. UPS took over a week to deliver it all. The CSL DD was totally missing a power supply.
Please can someone from support send me the 8nm power supply. Only other option is to do a credit card chargeback on the whole lot.
Comments
Will arrive in a separate box, so check order to see if you have a tracking number for it. My friends arrived 2 weeks after his wheel base arrived.
I received all 5 packages from UPS. I have no other tracking numbers apart from those 5.
I have the same problem, I just opened my CSL DD (8 Nm) base tonight to install it and there was no power supply in the box, the order #1796882 shipping shows 4 packages and I received them all. This is unacceptable, and when you fill out the contact form to file an issue it says it will be up to 2 weeks before they replay.
Yeah i haven't had a reply from support yet. If i don't hear back this week i'm just going to do a chargeback on my CC
Update : never received my boost kit, fanatec CS never replied, their tech team did saying it's on the way but couldn't provide any evidence. I've done a credit card chargeback.. this company deserves all the misery coming their way
All my equipment I purchased as well is still sitting here over a month later with no power supply, and no response from them at all. I waited 3 weeks before I sent them a second inquiry but still no response.
Just do a chargeback, they don't deserve your money. I couldn't care less about their logistic issues or black Friday orders, if they can't cope with it they shouldn't be in business.