CS DD+ delivery delayed
Hi everyone,
my guess with delayed shipping was right…
just received this mail from support
Dear customer,
You recently ordered a Fanatec ClubSport DD+. We are happy that you have chosen our new Wheel Base and are confident that you will be pleased with this product.
Regrettably, there we have to inform you of an availability delay.
However, as you were expecting delivery of your order in mid-December, we did not want you to wait any longer than necessary to receive your shipment. For this reason, we expedited the delivery of the cargo from sea freight to air freight. We now anticipate that the Wheel Bases will arrive at our regional warehouses within 14 days. Rest assured, we will cover the costs of this change and aim to ship your order before the end of the year (provided you have no pre-order items with a later delivery date).
Please note that you can find the updated availability time for your order in your customer account. The delivery date stated on the current product page pertains only to future sales, not reserved orders like yours.
Once again, we apologize for the delay and are making every effort to minimize it as much as possible.
Thank you for your understanding; we will continue to keep you informed.
Kind regards and best wishes for the upcoming holiday season,
Team Fanatec
Comments
Nice to get a explanation with details, progress.
Yes indeed…in that case you can’t blame fanatec although delivery this year is pretty optimistic
Can you post your Location and Order Date?
Mine:
Location US
Pre-order date: Oct 20
Also note that 14 days from today is not End Of Year. And that's just to the warehouse.
I have not received and email yet. But I don't want them delivering it on the 24th as I will not be here.
Any changes on the availability date in orders as announced? My order still says 19/12…
No changes in my account until now. Preordered on 21/10/23 from Germany
No changes here yet, but I am expect they are going through the process as we speak. What changed on your account @Sc ?
No changes so far in my account. Availability is still 12/12/23
Oh Oh Oh! I misread. TY
No worries
Wonder if this includes clubsport dds
no change on my account yet and no email normally was gonne be shipped today
pre order date : 19/12/2023
country i live in : belgium
no changes on my account…still says availability on 12.12….
hello, received the same email on december 18th.
no changes on my account either (pre ordered on november 27th)
"Within 14 days receive and ship before end of the year?" (Wrote on DEC 18)
are you SURE BRO?????????
BEFORE END OF THE YEAR??! SERIOUSLY?
Order availability now moved to the 27th from the 19th in my orders, so January it is then. Oh well