When asking about an order issue,always prompts 'Please fill in the captcha-field correctly.

I have made the payment a month ago, and the system indicated that my order would be shipped on December 19th, but there is still no tracking information in the backend. I tried to inquire through the backend, but it always prompts me with 'Please fill in the captcha-field correctly'.

Please provide an official email for me to check the progress of my order.

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