No Customer Support
I have submiited service ticket for my universal hub and DD Base suddenply stopped working and tried all trouble shooting and to no avail ,drivers ,wires etc. I have not heard back from anyone at Customer service and you cant leave a messae as the mailbox is full, Is this a joke or what, right now my exquipmen is leass than 3 months old ,was working fine and now I am stuck with over 1600.00 worht of gabage.
Thank you Fanatec for your lack of any customer satisfaction or support, If I had known this company was this horrible I would have bought Moza or Logitech. You really should take better care of your customers. Anyone reading this feel free to fact check and call their support/customer service line at 1 -866-292-6226 and see how far you get and then think twice about purchasing any product from them because it seems as if you and have a proble just throw your equipmen in the trash as this has been the worst purchsase Ive ever made from a company and will notifty BBB if I dont hear back soon,Its been several days and nothing. Like I said $1600.00 worth of junk that doesnt work.
Comments
In some way it's actually quite impressive how bad the support is. Even if they reply they miss the point of the message completely. My wheel arrived with a fluke, one of the screw hole is damaged. It's been over 2 weeks since I've asked them for support as, multiple emails and they still do not understand what's the issue, despite sending photos and even video of what's wrong. I seriously start to suspect it's some dumb delay technique...
I have a ticket in for my brand new dead CSL DD. Put it a ticket on Sat and have not heard back from a human yet. Turn it on for longer than 30 secs and it starts smelling like burnt plastic and eventually shuts off. Pedals work still though.
We are many people with the same problem... Hope that is not Fanatec who is burning ! :(((
My totally new CSL DD is OFF after just two hours... And impossible to send a ticket, I never receive any confirmation mail. Argg...