Missing Power Supply (CSL-DD 8nm)

I placed an order for a basic setup around the first week of December and got lucky in the way that most of the gear arrived before Christmas day, but as the title suggests, the package came without a power supply. I've already submitted a ticket through the Fanatec system on the 24th, but it has been radio silence ever since I got the confirmation email that the ticket was submitted. Is this par for the course for this time of year? The email said 2-3 days reply time, or is Fanatec completely shut down during the new year? Their call line has been "unavailable" every time I have tried to use it. Just want to make sure my bases are covered.

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