fanatec/ ups lost my package and are not replying to my mails

nyo geurtsnyo geurts Member
edited January 2 in Off Topic

so i orderd my wheel and my wheelbase on nov 3 they still have not arrived and they only contacted me once saying the base was lost. i replied to say that i would like a refund (24/11/2023). they have not replied since. i sent them another mail 2-3 weeks ago but still nothing. i am starting to think that i threw 450 euros down the drain can someone tell me what to do or help me.

Comments

  • Joe JonesJoe Jones Member

    At least they've said they lost yours! They think they've delivered mine but no sign of it and I can't speak to anybody.

    Contact your bank / credit card provider about a chargeback

  • sergio sanchez gemassergio sanchez gemas Member

    Hello, I am the same as you. UPS returned my order to origin without making the delivery. Has FATANTEC told you anything about your money? or are you still waiting for a response?

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