DD1 Kept shutting down during game play and now wont power on at all. - In search of technical suppt
In search of some kind of technical support!
DD1 base started turning off in game (Assetto Corsa) when receiving high torque feedback FFB signal. It started happening more and more frequently. If I turned down the gain or placed in linear mode to reduce the FFB gain in AC to 35%, the DD1 wouldn't turn off, but of course the FF was very week. With AC FFB gain set to 43% (where Ive run it for over a year - no clipping) and the DD1 set to Peak mode, the DD1 would turn off as soon as it received a ~50% FFB signal (watching FFB with on-screen tools in Assetto Corsa).
This evening, I recalibrated the base using the Fanatec Control Panel, and when I used the force feedback test function, the FFB test ran for about 3 seconds and the DD1 shut down. I have not been able to power the DD1 base back on since that. I have the DD1 sitting on table and disconnected from the shifter, pedals, kill switch and the USB to the PC. The Power Supply light is always on (Green) even when the DD1 is off.
I have connected the DD1 base to the compute with the USB cable and tried holding the power on switch for ten seconds to try to initiate boot mode. No go.
When I press the power on switch at the back of the DD1, it turns white for about 250 milli-seconds, the fan starts to turn (1/4), and then the power light goes back off, the fan does not spin, and the front panel NEVER lights up. If I keep my finger on the power on button, this 1/4 switch light and 1/4 turn of the cooling fan occurs about every 6 to 7 seconds.
Still, no DD1 power on.
I know that the Power Supply (P/S) is a switched power supply with variable output controlled via a pulse width signal, but with the P/S plugged into the outlet only, Im measuring about 13V at four pins. LED is solid green.
I initiated an online support ticket on 01/25/2024 (Support Request Received 341773 CRM:000000700504278), and have not received any feedback from tech support. I tried calling in person today 02/02/2024, got routed to voice mail.
Looking for some support here. My entire ecosystem (two wheels, hubs, shifter, CSL inverted pedals, and DD1) is Fanatec. Im currently disappointed with the lack of technical support vs the $$ investments I have made in these integrated products.