Black Friday order

Giuseppe MorisiGiuseppe Morisi Member
in General Discussion / News and Announcements

I placed an order on November 24, but not all the items included in the order were available for shipment at that time. Now I see online that all the items included in the order are available, but the order is still in process. I tried to contact through the form in my account Fanatec Europe and via e-mail Fanatec US, but absolutely no response. Fanatec US does not respond the phone and if you try to leave a message the voice mail is full. I saw some messages in the forum from Fanatec about Black Friday orders but are still referencing possible resolution in December 2023 and now we are in February 2024. Obviously I have been already debited for the order the same day on 11/24/2023. Not sure what to do or what I can do. It is incredible to be in this situation. I still do not understand how a company like Fanatec Cannot: a) do partial order shipment b) debit you only when the order is shipped c) have a decent response time to orders enquiry d) have a reliable agent in a market big like the US.

Comments

  • Kierran BennettKierran Bennett Member

    I’m still waiting on my order from November 24th as well the ClubSport Steering Wheel Formula V2.5 X Black Friday deal Fanatec put in another forum that they processed the orders from that date and that was update 2 there has already been an update 3 for this on later dates than my order tried emailing them auto message that enquiries are flooding website so may take a few days and I can’t even cancel my order no options to do that it’s so frustrating

  • Guillermo Abraldes GarciaGuillermo Abraldes Garcia Member
    edited February 5

    Aun estoy esperando mi pedido de 24 de Noviembre de 2023, he intentado ponerme en contacto imnumerables veces con postventa y solo contestan por medio de mensajes automatizados, no se dignan a poner un mensaje personalizado que informe de tu pedido, en mi caso he pagado el mismo día del pedido mas de 1.000 €... es frustrante... no se como acabará todo, pero lo que tengo claro es que FANATEC NUNCA MAS.

  • Stephane MacretStephane Macret Member

    C'est une honte impossible de pouvoir ce faire rembourser je ne veux plus attendre mon dd1 + volant BMW + qr2 je ne comprends pas moi j'ai pas commander un dd+ je ne peux pas comprendre il me faut un remboursement pour que je puisse prendre une autre marque simagic.

    J'attends maximum le 15 février .

    Et arrête de me repousser le qr2 ,je ne comprends pas pourquoi j'ai des amis qui l'ont commandé après moi et l'on reçu

    Fanatec envoie moi ma commande rapidement

    Avant que je change de marque ou donner moi très très vite des nouvelles

  • Adrian HoussartAdrian Houssart Member

    Je suis dans le meme cas que beaucoup d'entre vous ,

    Je suis toujours dans l'attente de ma commande du 24 novembre 2023 , toujours rien a ce jour le mercredi 7 fevrier 2024 ! C'est une honte ! Le prix que nous payons et pas de reception du produits et personne nous donne des informations !! 

    Quand vais je recevoir ma commande bon sang !

    Quelqu'un a reussi a avoir des nouvelles ?

    Merci

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