money charged and no order created

On January 8th I placed an order and the charge was made but it was not recorded on the website

fanatec does not answer my emails and I am without money and without an order and without any way to contact these people

This is not how you treat your clients who place their trust and their money

I am very angry with the brand and with the terrible treatment I am receiving from them. Meanwhile I am without an order and without €2000, that is stealing with white gloves.

Please respond to my emails and solve my situation now because your behavior is very unprofessional.

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