Complaint - order product, canceled by Fanatec and no refund.
Hey Fanatec Team,
It possible to get a refund for the wire transfer from a month ago when the order was canceled? We're talking about €845 here. You have my order number below.
To remind you, you canceled the order after the transfer was already sent, and now you've had my money for 26 days with no refund, despite your emails.
This story and communication is unbelievable and clearly shows what kind of company you are.
For over a month, we’ve been receiving emails saying the refund is “in process,” yet there’s still no resolution or deadline, and no other communication explaining the delays for the refund. But you have my money
I’m not even going to include all the unanswered emails here, but I hope this message finally gets a response.
Your actions make it clear that fairness isn’t a priority for your company.
Comments
Going through the same process regarding a refund from three months ago. It took them two months to tell me where to send. The warehouse received the items two weeks ago and so far nothing. Frustrating company to deal with. Glad I left them.
My csl dd has a life threatening electrical problem! Sparks literally coming from the wheelbase and doesn't turn on when connected to my rig.
I have opened a ticket but not expecting much help from fanatec even though this is an extremely dangerous electrical fault.
Think I'll be leaving fanatec very soon also and I'll never be back that's for damn sure
Congratulations leaving fanatec and good luck with you're new equipment 👍
I'm in a similar situation to you, my account was deactivated but after submitting the form they never got back to me and it's been a week now.
I've opened a complaint with Corsair and am currently waiting for their response.
Still no news from Fanatec, despite sending follow-up emails. It’s also impossible to reach anyone by phone...
Dear Romain,
We can only apologise that Customer Care couldn’t resolve your concern sooner and that you feel like we’re not taking care of you. We can understand your frustration and that this is not a good look for us. Please note that we’ve escalated your concern (CRM:000027400002614) and you should have already received a response from Customer Care, yesterday. Your query is currently being thoroughly investigated by our Finance team and we are actively working to resolve this matter as promptly and satisfactorily as possible.
They’ll update you soon on the matter.
Best, your Fanatec Team
Hello,
Thank you for the feedback. It’s difficult to understand how, in 2024, your finance department requires six weeks to issue a refund, especially when the order cancellation originated on your side.
It's also hard to see why the goods, which were ordered, available, and paid for, were not simply shipped as initially planned to avoid all these issues. That would have been much simpler, linking a new orders if needed to the existing wire transfer.
As you can imagine, this has resulted in a poor customer experience from a sales perspective. Additionally, the lack of phone support, when we tried to call, makes this situation even more frustrating, which is disappointing for a company of your standing.
That said, I do appreciate your response. To provide full context, please find attached the message I received on November 12, which is identical to one I received five weeks ago.
Thank you again for your time.
Just to inform you that the refund from Fanatec has been issued and successfully received in my bank account.
This officially closes my complaint.