clubsport dd stuck in update mode

Simon DaySimon Day Member
edited November 5 in General Discussion / News and Announcements
Screenshot 2024-11-05 152124.png

so the wheel was working fine last night and tried to turn it on today and it didn't start up with the usual spin of the wheel. i went into the software and it said it was in update mode so let the software update, once this had finished still nothing was showing and if i restarted the software or turned the base off/on then i would get same message that its in update mode. i have tried reinstalling drivers and tried older ones, changed cables and usb ports with no success. has anyone had the same issue and know of a fix?

Comments

  • FANATEC CUSTOMER SUPPORTFANATEC CUSTOMER SUPPORT Member, Administrator

    Dear Simon,

    We apologize for the delay in our response and sincerely regret the technical issue you are faced.

    I have located your ticket and forwarded it to a member of our support team. They will reach out to you within the next few days. Additionally, I kindly ask that you check your spam folder from time to time, as emails may occasionally end up there inadvertently.


    Thank you for your patience, and have a great day!


    Sincerely, 

    Your Fanatec Team

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