Another RMA woe

Simon MaltbySimon Maltby Member
edited November 6 in General Discussion / News and Announcements

Despite the Corsair CEO's positive rhetoric it seems it's not got through to the Technical support process.

I arranged an RMA in Late August for a broken BMW M4 wheel. I was asked to ship it to the service center in the UK which I did and the tracking shows it received on the 3rd September 2024.

I have chased this by replying to the RMA email several times. Once early in October and again at the beginning of November... But no reply to either email.

I am assuming the guys in Germany don't know whats going on, but being ignored is not a good way to handle support.

The wheel in question is broken, not a Warranty claim, but a repair. I am waiting for the cost of repair not even the actual repair. Is over 2 months with no communication on a premium wheel product fair and reasonable? NO absolutely not.

Corsair - If you are reading this then you have a long way to go!


Just in case anyone from Fanatec or Corsair wants to look into this the RMA number is RMA/71682 F 

Comments

  • FANATEC CUSTOMER SUPPORTFANATEC CUSTOMER SUPPORT Member, Administrator

    Dear Simon,

    We sincerely apologize for the prolonged wait and appreciate your valuable feedback.

    I have already communicated the matter to my colleagues, and you can expect to receive a response within the next few days.


    Thank you for your patience, and have a great day!


    Sincerely, 

    Your Fanatec Team

  • James .James . Member, Administrator

    Dear Simon,

    you should have received a response from our tech support team on Sunday. We'll replace the PCBA and we'll also take care of the shipping cost. Once everything has been initiated, the wheel will be sent back to you and you'll get the shipping information from our Sales Order Management Team. 

    Best, your Fanatec Team

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