DD1 Repair taking forever - cannot get a status update
The short and sweet of it:
30JUN I created a support ticket for troubleshooting why a new Porsche GT3 wheel would not work with my DD1.
02SEP After a lot of back-and-forth . . . and long periods of no response, I finally got a technician to issue a repair request.
31OCT I receive a response stating that the repair is finished and will be shipping soon. Later that day, I receive another response from a different support tech stating that a repair quote will be created and be valid for 14-days. If I have any further questions, just reply to the email.
I had some questions about the repair quote. Namely I was being quoted for a QR2Pro along with the repair (both wheels that I sent in for diagnosis already had QR2).
Needless to say, I have not received any response from my inquiry and the repair quote has since expired.
My hardware has been in Fanatec's possession for 68 days now (and counting).
What's the current protocol? Keep sending emails once a week until a response is had? Does this throw my messages to the back of the queue?
Comments
Dear M.Anderson, we're sorry you haven't heard back from the support team about your repair request. Can you please share your ticket number? We'll go ahead and escalate it to our teams right away.
We apologise for the inconvenience caused.
Best, your Fanatec Team
I was told by Fanatec Support that if I RMA I will have my wheel base back within 2 weeks.
This is why I will not RMA..
What a joke..