fanatec RMA support still no reply
Hello, I still didnt receive any reply from fanatec and my account is still deactivity. It has been one month and I still didnt get my products.
Just like what I said in this post https://forum.fanatec.com/discussion/31796/fanatec-support-no-reply#latest
I purchased a set of CSL DD bound and Bentley GT3 steering wheel on October 25th. Shortly after the order was marked as “transferred to warehouse,” I discovered that I could no longer log into my account on the Fanatec website. The message displayed was, "Your customer account has been deactivated. Please contact us personally." However, I did not receive any email notification regarding this.
Last week, they replied me and ask me to provide some information to activiy my account. However, after I provide the information, it has been more than one week I still didnt receive any reply about this and my account is still not working. The order is cancelled but I just want to restore it. The account is [email protected] and the ticket number is 2007735391.
Comments
Dear Rundong, we're sorry you are unable to login to your account. We have noted down your ticket number and we're going to escalate it to our support team. We appreciate your patience in this matter.
Best, your Fanatec Team