How to get replacement screws for Fanatec cockpit?

Scott HolquistScott Holquist Member
in Fanatec Other

Can anyone help me? We bought a racing sim for my dad back in September, and it turns out it is missing hardware, specifically P2 x4 and P3 x8. We have tried repeatedly to contact customer service but we have received no response from them. After trying to get a hold of them we tried to return it, but they conveniently responded only to tell us that it was outside of the 14-day return window and could not be returned...and completely ignored the fact that we said we would like to buy replacement hardware or return the cockpit.

https://fanatec.com/us-en/cockpits-mounting/csl-cockpit


Can anyone tell me how to either purchase new hardware or how to rig the cockpit together?

Comments

  • Nina FanatecNina Fanatec Member, Administrator
    https://forum.fanatec.com/discussion/31982/how-to-get-replacement-screws-for-fanatec-cockpit

    Dear Scott, we are sorry to hear about your issue with your Fanatec product. If you haven’t already done so, please reach out to our Support Team by logging into your account and clicking on the support button next to your products. Go to "My Account" > "My Products", where you can select the product(s) in question and open a ticket by clicking the "Support" button (if the support ticket is greyed out, make sure to add the product's serial number by clicking on "Add serial number/invoice”). We’d like to apologise for the delays, but our support team will be happy to assist you. Your Fanatec Team

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