M4 GT3 Wheel - Update Cable QR2 - Good news everyone !
Elurztac
Member
Hello everyone,
I open a case, maybe last month, to the support, asking for an update for the Update Cable for the M4 GT3 Wheel Base (I have mine since October 2022)
The answer was :
"Yes, we have it now! We will send out the cable as soon as possible.
Thank you."
So it seem we are going to be delivered soon for people who own the wheel with QR1.
Comments
Hi Elurztac, we are sorry that you are having issues with your cables, can you please share your RMA number so we can continue assisting you? Best, your Fanatec team.
Hi Marky,
I think you misunderstood my post :)
I had the M4 GT4 wheel with the QR1 - so delivered with QR1 update cable. Last year Fanatec sent me a QR2 for this wheel - but didn’t send any cable to update the wheel.
I ask for some update about it and the support engineer told me the QR2 update cable is in stock and will be sent soon - I just wanted to share the news with everyone looking forward - like me- to get this updated cable.
Thank you for clarifying Marky and we are glad to hear that you will be receiving your cable soon! Best, your Fanatec Team.
@elurztac could you keep us updated on how it goes?
@fanatec Really curious if we also need to create a ticket to get it? or, what I assume we will get it automatically send to us :-)
I will yep !
I'm in France so the answer looks good for EMEA Market, i'll keep you inform how it goes.
I have the same wheel. Have had it forever. Finally received my cable late November.
Did you contacted support to get it?
I did and it was a long long long process. I finally suggested they take the whole wheel back and send me a new M4 wheel with the appropriate parts since they were able to supply new wheels with them. I have no idea if that helped finally push the part out the door. I assume it was the Corsair push to get tickets solved and not my angry response. ;)
I did the same about a month or so ago and today I received this....
What in the world are they thinking....? I don't think they even understand their products nor they understand the software issue. Very disappointed. There are no instruction with that and it is made in China cable that I can buy for $5 and use it for my home phone, 20 years ago.
Thanks for the reply. Before I'm going to submit a ticket I will wait to see what @elurztac gets delivered.
That looks like a cable for the connection between the base and pedals. Definitely not the BMW QR2 update cable, as that would have an QR2 connector on it and the other side a USB connection to connect directly to the PC.
:( Wow. Disappointing.
Honestly. I would get a ticket going now. Mine took sooo long to get. Consider they've been selling new wheels with the QR2 Update cable since about last spring.
Delaying the ticket will just delay getting it. And updating the wheel without out it really sucks.
You are probably right. Created the ticket. 👍
My case has been close today but no information about anything sent yet. Nothing in my profile.