Steering Wheel randomly disconnects, FFB working but no Buttons

Noah ScheideggerNoah Scheidegger Member
edited January 2 in Steering Wheels

So i recently bought a new CSL DD with the limited RedBull Racing Wheel, basically the 2.5 Formula one Wheel just fancier. This is my first purchase and all in all it cost me around 1000$ and i was really excited.

When it arrived i installed everything and started playing. The first like 2 hours everything went fine but after that my wheel started lagging. Randomly the Buttons didn't work anymore and also the LED's went off but the FFB did work. It doesn't matter which curve, which game or which USB-Port, its just randomly. I saw that the problem is well known and that you can unscrew some bolts to push the rod on the wheelbase furhter in, but since i have a new wheelbase with the new QR2 i dont have this rod. (i guess?)

I also reinstalled the firmware, searched for updates etc. but so far the problem isn't solved.

The Wheelbase is mounted on a Table Clamp.


Edit: When i just press buttons and look for the input in the Fanatec driver, every input works without any lags so it's just only ingame. I guess it has to do with the force that is applied while driving so it maybe disconnects the wheel idk

Comments

  • Marky FanatecMarky Fanatec Member, Administrator

    Hi Noah! If you haven’t already done so, please reach out to our Support Team by logging into your account and clicking on the support button next to your products. Go to "My Account" > "My Products", where you can select the product(s) in question and open a ticket by clicking the "Support" button (if the support ticket is greyed out, make sure to add the product's serial number by clicking on "Add serial number/invoice”). Let us know once you have a case number. Best, your Fanatec team!

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