Clubsport V3 pedals not responding

Judy HardisonJudy Hardison Member
in Pedals

DD pro 8nm Base, McLaren gt3 v2 wheel, clubsport V3 pedals, PS5 console.

The pedals stopped responding, no brakes or accelerator input showing on screen. The wheel and all it's buttons work as normal.

I have unplugged and reinstalled all the cable connectors, disconnected the power and reconnected, No Change.

Connected it to my PC and used the Fanatec control panel to reload drivers to current, but no change. No input from pedals showing on the Fanatec control panel.

Also attempted Driver Repair in the help section but no change!

Submitted Support ticket, but no response nor any acknowledgement of ticket received or any reply.

PC Driver 464

Wheel Base 1.3.0.1

Wheel Base motor 1.0.3.2

Steering wheel 47

Quick release 6.0.1.1

Please advise on best way to resolve this soon, I have important races coming up.

Thank You!

Comments

  • Marky FanatecMarky Fanatec Member, Administrator

    Hi Judy! Could you please share your ticket number to help out? Best, your Fantec team!

  • Judy HardisonJudy Hardison Member

    I have not received an email reply from my Support submission yet. It was submitted Sunday evening Pacific time.

    Is there any way you can check if my Support submission was received.

    Thanks

    Also, is there any phone support available, the number I was able to find, 0049 871 9221 299, is no longer valid when I attempted to call this morning between 14:00 to 16:00

  • Neil ReubenNeil Reuben Member
    edited January 23

    hopefully you didn’t have pedals connected to the base w the RJ cable and a pc using USB at the same time? That would fry the pedal controller

  • q445187q445187 Member

    Same problem. Connected properly. Not going to bother with support, it is a waste of my time as I STILL have 2 unresolved problems going back to MAY 2024.

  • Donny PachecoDonny Pacheco Member

    Having the same issue. Plugged it in correctly worked for a week, then nothing. Then a day later worked for a bit, tried again a few hours later then nothing. Anyone have any input on this?

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