Order a steering wheel bundle, but the wheel is the only item has not been shipped...
I bought the Podium Steering Wheel Porsche 911 GT3 R Leather Bundle, received all the other paddle modules, buttons, and the hub except for the wheel. My order is missing an updated serial number for the steering wheel and one tracking number. I opened a ticket almost two weeks ago but still haven’t received a response.
Comments
Dear Feng, please share the ticket number with us and we'll escalate the issue internally. Thank you for sharing the details. We apologise for the inconvenience and appreciate your patience in the matter. Best, your Fanatec Team
Hi Jacob, thanks for your response. My ticket# is 2008091352, hope the warehouse can ship as soon as possible.
Hi Jacob, thanks for your response. My ticket# is 2008091352, hope the warehouse can ship as soon as possible.
Thank you for sharing the details. We've escalated this matter to our support team, they'll be reaching out to you regarding your query. We apologise for the inconvenience and appreciate your patience in the matter. Best, your Fanatec Team