Pedal Rod Broken CSL Elite V2

in Pedals
So i bought the CSL DD 8Nm McLaren Bundle with the V2 Elite Pedals. I think it was August or September 2024.
Im loving my purchase so far. And really having so much fun on IRacing.
Almost a couple weeks ago my pedal rod broke in half, ive contacted Fanatec, and they send me a ticket number and claimed that they were getting in touch.
Its been 12 days and I have yet to hear from them. No email, no contact whatsoever.
If anyone has any kind of advice on how to get in touch with them, I would appreciate it a lot.
i just want to race.
Thanks!