Pedal Rod Broken CSL Elite V2

So i bought the CSL DD 8Nm McLaren Bundle with the V2 Elite Pedals. I think it was August or September 2024.

Im loving my purchase so far. And really having so much fun on IRacing.

Almost a couple weeks ago my pedal rod broke in half, ive contacted Fanatec, and they send me a ticket number and claimed that they were getting in touch.

Its been 12 days and I have yet to hear from them. No email, no contact whatsoever.

If anyone has any kind of advice on how to get in touch with them, I would appreciate it a lot.

i just want to race.

Thanks!

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