Fanatec Support For Load Cell CSL Pedals
Diogo Sequeira
Member
Hello everyone,
On February 12th, I submitted a support request regarding my brand-new CSL Load Cell (only two weeks of use) due to a recurring issue where the brake input gradually increases from 1% to 100% without any foot pressure.
After a few days, I received a response with troubleshooting steps, which I followed and reported back that the issue remained unchanged. Given that I had tested it on multiple machines, it was clear that this was a hardware-related problem.
Support then informed me that I would be sent a new Load Cell Unit without needing to return the faulty one. However, after waiting one week with no updates, I reached out again to check on the replacement’s status, only to be told that there had been a mistake—I now needed to send my unit back for RMA before receiving a replacement.
While I understand the RMA process, I find it unacceptable that I had to wait almost a total of three weeks under the assumption that a new unit was on its way, only to now have to restart the process, send mine back, and wait even longer.
Is this a normal behaviour from Fanatec Support?
Comments
Yes it's normal. It could be a lot worse but not better.
It's a real shame. I had a great experience with the ordering process and the delivery time for my bundle, but this situation has completely changed my view of the brand.