wrong items sent
Just had my dd+ order show up and the dd+ was not in it. instead I got csl pedals. Emailed support but got the automated response back so I'm not sure if it created a ticket or if I need to try and tell Fanatec another way. Luckily I also bought a csl dd bundle so I can start using this set up while I wait for them to figure out the dd+ issue so its not to big of a deal if they can get it corrected. Order was for dd+, v3 pedals, qr2 pro and f1 button cap stickers. what came is csl pedals, v3 pedals, qr2 pro and mclaren f1 wheel
Comments
most likely they try send out too much same time what causes chaos
was curious if anyone else had a similar issue. My DD+ order came yesterday with no notification or tracking number from fanatec still available anywhere. I got my order everything except the DD+ they also gave me a McLaren Gt3 wheel that I didnt order.
probaply they give the warehouse workers too much beer
Yes the same exact thing happened to me. I ordered a Clubsport DD+ with a QR2 wheelside shipped to the United States and got the Qr2 with some CSL Elite V2 Pedals.
Are you in EU cause that would mean its a worldwide problem.
The same happened to me, I ordered in November 28 and received a few packages by the end of December, then I found out they sent me wrong items. Made a ticket immediately and it's been almost two months with no response. I'm very sad in the situation I'm in, at this point I just want a refund. Order was in US.
What a clownish company. Just watched some of the Mount Panorama 12hr and Fanatec spends lots of money on marketing, wish they would care that much about customer service!
yeah, but actual issue is not in customer service
I have the same issue in the US, I got a shifter instead of the DD+, so waited 3 months to end up receiving the wrong item that they could had shipped back in November. I never received a shipment email from Fanatec and the order on their website doesn’t show the tracking number. Opened a ticket 2 weeks ago and no answer yet, what a joke of a company!
Did anyone got an answer from Fanatec or eventually got the wheelbase? I opened the ticket a month ago and no reply yet. I guess I will need to start some sort of claim.