Fanatec tech support no response
Hi
I ordered from fanatec two weeks ago, a complete bundle and some more. they arrived in two days, after 5 minutes of gaming, the base (csl dd 8nm) disconnected and became really really hot. When i connect and turn on after maximum two minutes it disconnect atumotacally.
I opened a ticket for support two weeks ago but no one response me.
Someone had the same problem both of the base and the weak tech support?
thanks
Comments
I got a first response after 7 days....
I am now waiting to be contacted again.
I'm sorry to say that customer service is a delusion.
I send them a ticket for 8 days ago but I still didnt receive any reply :(
Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number........ NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024.
CS DD+ wheel base clicks and clonks when turning without wheel attached and even when powered off, so it is hardware issue. On a seperate note My shifter has terrible trouble with electromagnetic interference and mis shifts. I can confirm that the problem is 100% static build up as I have tried all suggested trouble shooting known. I have not included the shifter in my RMA request but I hope I can amend that if support ever get back to me and then maybe, just maybe I will get some LUCK in the hardware lottery like I believe so many have. I paid good money for this stuff and all in one purchase and I have actually spent good money on trouble shooting this shifter and I just want what I paid for. All my Fanatec gear firmware is current and up to date. Someone at Fanatec Please help make this good. I realy like this stuff when it works well and it feels like solid stuff and I know that only those like myself having these issues need to post like this and that we are just a small number compared to the number of customers with satisfaction. So Im gonna be hopefull that I will be one of them soon.
Ciao Luigi, misa che siamo compaesani. se posso chiederti, perquale motivo hai contattato il supporto?
quello che mi sento di dire che da un'azienda grossa e importante come Fanatec, con i soldi che i clienti spendono, non è proprio possibile ricevere un assistenza cosi scarsa.
Come ho detto nel post, ho ordinato tutto nuovo spendendo tanti soldi e a distanza di due settimane non sono ancora riuscito a giocare per più di 3 minuti di fila. Incredibile come un azienda cosi riesca a spedire direttamente dalla casa madre prodotti difettosi a molte persone e neanche degnarsi di avere un contatto di supporto rapido e efficiente.
Dopo avermelo spedito rotto ancora non so che fare poiche non mi rispondono.
Ohh, I am so sorry that you also had problems with this company. I bought here because I thought it was one of the best companies also in terms of availability and support, but I was wrong. Surely the working peripherals are of excellent quality, but it is not possible, ordering them new from the company, to encounter so many problems from different customers. I hope that now that Corsair has taken control of the situation, things will proceed for the best and that at least we can re-establish a dedicated call center so that we can contact them more quickly.