Fanatec Not Replying to Warranty Claim
I have GT DD Pro wheel & base with the 8nm boost that is virtually unusable due to the wheel constantly disconnecting. The unit is still under warranty. I reached out to Fanatec on this matter over a month ago looking for resolution. After exchanging several emails, Fanatec has stopped replying and has not issued an RMA for repair or exchange as promised by their Fanatec Consumer Guarantee.
I have never had a supplier of goods so blatantly disregard a warranty claim and I am at a loss of what to do in this situation. Any feedback is appreciated.
Comments
Dear Dan,
we’d like to apologise that you’ve experienced a problem with your wheel base and that you’re still waiting for the resolution of your concern due to the backlog at Customer Care. We acknowledge that the current speed of customer service responses needs improvement. Please note that we’re committed to improving our customer service. Fanatec will be integrated into the global support and logistics operation by Corsair, to give you better service and more transparency. Please send me a direct message with your order details, and we’ll gladly forward your concern with our team.
Your Fanatec Team
Hi Dan,
We'd like to let you know that we have already escalated your concern with our Tech Support Team: CRM:000022000004548. They'll reach out to you as soon as possible to help resolve your issue.
Best,
James
Thank you, James.