help my order arrived without the csl dd wheel base
Corey Wagner
Member
so my order arrived and i was very excited to finally have my order yet to find out that i never got sent my wheel base i spent over 600 on a bundle and my wheel base never showed up what should i do cause now i cant do anything till that shows up
Comments
Dear Corey, we’re really sorry to hear about the missing wheel base in your order! We totally understand how disappointing this must be, especially after waiting so long. If you haven’t already done so, please reach out to our Support Team by logging into your account and clicking on the support button next to your products. Go to "My Account" > "My Products", where you can select the product(s) in question and open a ticket by clicking the "Support" button (if the support ticket is greyed out, make sure to add the product's serial number by clicking on "Add serial number/invoice”). Please note that we're committed to improving our customer service. Fanatec will be integrated into the global support and logistics operation by Corsair, to give you better service and more transparency. Best, your Fanatec team.
i figured it out all of it got shipped separately in different boxes so the csl dd wheel base got delayed but eveything else has arrived the wheel base arrives today
yes, you could also ask that from the user who deliver the item. and he/she would answer that
fanatec been most off time send items separately. so some item may just come in next day if package sorting not notice all the items
when i get my item separately i was surprised because usually it cost deliver self extra fuel money
i had called fedex to see where the package was since it said there were 5 items and only 4 showed up and they were able to track that it was delayed. which was pretty confusing since id think all of it would come at the same time. but it shows up today