Unable to access website and order 2067711 of 14 December paid but not yet shipped
Krone
Member
Hello everyone, I hope that at least someone here can give me support.
On Saturday, December 14, I placed order no. 2067711 believing in your promise to receive the items ordered before December 15 by Christmas.
Already on Saturday evening it was impossible to access the site from my account, in fact to be able to write here I had to make another registration with a different email address.
On December 16, I received the email indicating the order as processed and in preparation for shipping.
Then nothing. I opened a ticket, 2008009599, to report the problem, but of course I had no response. I also tried to write on Facebook, same result, completely ignored.
I want to understand if you have thought well of banning my account for some absurd reason, I do not want to believe that it is linked to some problem during the unfortunate period of the search for snowballs, but it seems strange to me because in my ticket 2008009599 and also here on the forum I was one of the first to report anomalies related to users who probably used illegal methods to find coupons, and the only order made by me was also paid in full.
But, in the absurd case that I was banned, is it normal not to communicate anything to me and still take my money from the order without shipping anything?
I'm sorry but this is not serious behavior, I have been your customer for 5 years, I have spent a lot of money on your products and all this is unacceptable. I continued to believe in your company despite all the chaos of Black Friday 2023, I believed in Corsair's proclamations about the wind of change, but I don't see anything different, same biblical times for assistance, same little attention towards customers.
I can't do much else, I've used all the channels available to me to contact you, now let's see how much attention you pay to the disasters that happen on your site at least by replying here, thanks.
Comments
perhaps you tell some info about Unable to access website
for example what country you have? so maybe they know then what server still may have issue
You're right, I'm talking about the EU website.
If I change region I get the error "Your access data could not be assigned to a user".
However, the "technical support" (which is not support) already has all the detailed information.
Thanks for the answer and the suggestion 😉
that info actually not helps at all , every country may have own server, Fanatec uses cloud or whatever that was exactly, that by default uses own server in different Country's
some say that they was able login with EU German, perhaps try that instead
No problems to login "eu site" .. maybe very slow time by time.
In fact, by selecting Germany as the country I can access my profile, unfortunately I was also able to verify that the order of December 14 has not yet been shipped, failing to keep the promise made to deliver by Christmas.
Instead, trying to access the EU website the result is always the same as the image, since Saturday evening it has been like this
Dear Krone, we're sorry you have faced this issue. I have noted all the details and forwarded them to our support teams, who will reach out to you at the earliest. Best, your Fanatec Team
Thank you for the answer, I'm waiting for the problem of accessing the EU site to be solved, I just received the email regarding the shipment, I think it will be shipped tonight, but I still have doubts that it will be delivered before Christmas. But it's already something, thanks
I am having the same problem logging into my account on the US site. When I try logging in I get the same "Your access data could not be assigned to a user" message and if I try logging in again I get the message saying "Too many failed login attempts. Your account has been temporarily deactivated - Please try again in a few minutes!" Its been like that ever since the snowball event started. I've submitted a support ticket over a week ago and have not heard anything about it. And yes I've made sure I'm in the correct region when I try logging in.
I had to sign up for a new account just to be able to post here. I was going to start a new thread, but saw this one going on about the same issue I'm having so I'm posting here instead. Was really hoping to have an order placed so it might arrive for Christmas for my kids, but I guess that's not happening now.
Would be nice if someone with Fanatec could look into this and help. The problem is on a different account than the one I am posting this with. I'm happy to provide that info in a DM. Thanks!
Same as Krone, On Saturday, December 14, I placed order in EU site, believing in your promise to receive the items ordered before December 15 by Christmas. No email sended on shipping yet. I will not receive order in time?
Someone can note my issue and accelerate process? Thanks
My order 2067073
not possible, UPS have Christmas as well and they to not work in Saturday and Sunday
Hi Quim, a lot of EU orders are going to be processed most likely by today which were ordered over the weekend. You may see an update on your status soon. Best, your Fanatec Team
Dear Dylan, please share us your ticket number for the issue and I'll escalate the issue to our teams to take a look into this case. Best, your Fanatec Team
My ticket number is 2008008189. Thank you!