Order Error
Ricky Pacheco
Member
I Ordered a CSL Elite PS4 Starter Bundle from Fanatec USA and went through the usual ordering process. For payment I selected PayPal. So I got shown a Paypal web page that I used to login (much like any Paypal transaction) then confirmed payment.
Afterwards I got returned to the Fanatec website and saw an error about me not having any orders. Relogging to Fanatec doesn't show any orders. I got receipt from Paypal but I didn't get an order confirmation.
I tweeted at them, and sent a email to their workshop but nothing. Sucks because I had such high hopes for this company. Only for it to be ruined by a trash website and Endor America LLC.
Comments
Same here, no solution so far, been trying for a week now...
If you just have sent them an email, they will come to you asap. Just don't expect them to answer you as fast as it would usually be the case.
It's been almost a week and still no reply.
Update 5/19/2020: Fanatec has reached out to me not to long ago with an email stating that they're sorry and that they have issued a refund.
Refund has been issued and cleared. Though I received a refund, I would still recommend waiting for a couple of weeks before ordering another product from Fanatec.