[Resolved] Visa payment - no reference number provided
Dawid Kolasiński
Member
Hello,
I've made a purchase yesterday. The order is in process but I'm scared of one thing. I should provide reference number but my bank did't have text field to provide it. I wrote it in title of my payment. Anyone had same situation? I see that support is responding in 7 days but I just would like to feel more comfy about my order and solve everything as soon as possible. Thanks in advance and have a nice day :)
edit: I also seen that there is no mail confirming payment, I'm just not sure if I'll get my money back because of not provided reference number or Fanatec will find out that's my order.
This discussion has been closed.
Comments
where you see that you order is in process, you should have an order number.
check you credit card statement if there is any charge.
I can see that my order is in process in my orders on Fanatec.com. I have an order number, it's 1119678, wrote it in payment title.
Based on cc there is no need for the order number and the charge on the cc should say ENDOR (depending on your country).
I’m sorry but what is cc? All I mean is That i had no place to provide reference id. I wrote order number in title just because I wanted Fanatec to know that’s my payment for my order.
I can add that all items in my order have status Open. Order itself has status in process
cc mean Credit Card.
If I remember correctly when all the items are available and don't have any item that is in "pre-order" it is going to show as warehouse proccesing and when the label is created and ready for shipment it is going to show processed.
All items are ready to ship, that’s why I’m scared that I messed up with my payment, I hope someone from Fanatec crew is reading this forum
Okay so I just got an email that status of my order has changed to warehouse processing, on site I can see that the order has been processed. That's fine because I'm sure that my payment was okay with providing order number in title. Discussion can be closed but maybe someone will look for it in the future so don't be scared about it :D Have a nice day everyone.