I ordered the apm on the 23rd. Says order has processed, had the email to say it’s about to be shipped but nothing from UPS or fanatec otherwise. Just wondered if they were back in over the Xmas break at all
one of the orders was done on the morning of the 24th and it was dispatched on monday with the delivery saying its In Transit 29/12/2020 3:43 Langenhagen, Germany to be delivered on monday 4th, and i have one due tomorow , ill report if it turns up
I ordered on Dec 21 and my order still says its processing. I got Fedex 2 day delivery. Everything I ordered is in stock. I am trying to wait patiently but its not working, ha.
Nice one. Cheers mate. All the other stuff I’ve ordered has come really quick, I just assumed that with Xmas that’s why I hadn’t had any movement but as you have, my assumption was wrong. I’ll keep waiting lol
I just got a notification from Fedex that it has shipped. I didn't get an email from Fanatec and my order status says it has processed. Looks like USA is back shipping. My order was ordered on Dec 21.
Still waiting for my order to be delivered, placed the order on the 20th December, it shipped on the 21st (via UPS) and had been in Langenhagen, Germany for over a week and now it’s been in Herne-Boernig, Germany since the 29th, no eta either. I know it’s the holiday season, but it’s a bit of a joke now.....
Placed order on 25th on December knowing that no one works xmas day or boxing day. still would of thought i would get an update of where it is or if it has left the warehouse. Little bit concerned as your stuff isn't cheap and spent well over 1k. Would like an update from anyone if possible just to know that its left and on its way would be nice.
I placed my order on the 24th so I contacted customer support this morning and they got straight back to me with my tracking number. Mines being delivered Monday
Well mine has just arrived out of the blue. Tracking said Monday when I looked yesterday so I’ve not checked it since so it was a nice surprise when the door bell just rang
ok i have had an update :( for some reason my two packages which were ordered on the 24th and 28th are in In Transit 31/12/2020 8:20 Bodmin, United Kingdom which is a 20 min drive from me, but saying that it will be the 4th jan delivery as ups have suspended the normal service, bit of a bugger as i wanted it for the new year review :(
ok edit to the update, at 1.36pm both my orders arrived to my supprise as the tracking said not till monday so my F1 Esports steering wheel & load cell are now almost installed.
same here, they told me they can only ship so many perday due to covid. i so tired of people useing covid as an excuse for everything. if its a covid issue then why have people been complaining about the american fanatec retailer for years.
Theres a group of 35 of us that are talking with a few attorneys. For what we have been told its a simple case of fraud. That could be selling inventory items more then once to warranty fraud like how they give you a 12 month warranty then take extended amounts of time to ship but they start your warranty the date of purchase. As it sits now might be looking at putting a hold on their accounts.
Ill give an update in a few days the attorneys are looking it over and deciding what the most effective rout to take would be.
So, my order finally arrived yesterday (a day earlier than expected!), however there's an issue with the CSL Elite Pedals intermittently working/be detected by the Wheelbase, it seems to be an issue with the RJ12 Cable.
I've done a quick search and it appears to be a common issue, any ideas?
Thanks Alexandros, I should have explained a little more, yes I have updated the Wheelbase to the latest driver and checked the cable(s), the issue seems to either be the cable or where it plugs into either the Wheelbase or CSL Pedal Module, becasue if you wiggle the cable, it intermittently works.
Comments
im seeing tracking saying i have one coming tomorow 30th dec and one on the 4th jan
I ordered the apm on the 23rd. Says order has processed, had the email to say it’s about to be shipped but nothing from UPS or fanatec otherwise. Just wondered if they were back in over the Xmas break at all
one of the orders was done on the morning of the 24th and it was dispatched on monday with the delivery saying its In Transit 29/12/2020 3:43 Langenhagen, Germany to be delivered on monday 4th, and i have one due tomorow , ill report if it turns up
I ordered on Dec 21 and my order still says its processing. I got Fedex 2 day delivery. Everything I ordered is in stock. I am trying to wait patiently but its not working, ha.
Nice one. Cheers mate. All the other stuff I’ve ordered has come really quick, I just assumed that with Xmas that’s why I hadn’t had any movement but as you have, my assumption was wrong. I’ll keep waiting lol
USA?
Yeah, I am in the USA
I just got a notification from Fedex that it has shipped. I didn't get an email from Fanatec and my order status says it has processed. Looks like USA is back shipping. My order was ordered on Dec 21.
Hope the U.K. have too, we get our fanatec deliveries via UPS here
Still waiting for my order to be delivered, placed the order on the 20th December, it shipped on the 21st (via UPS) and had been in Langenhagen, Germany for over a week and now it’s been in Herne-Boernig, Germany since the 29th, no eta either. I know it’s the holiday season, but it’s a bit of a joke now.....
I’m in the UK btw
I contacted customer support this morning and they’ve given me my tracking number. Tracking saying delivery on Monday the 4th
update it now shows one still on for monday the 4th and just had a delay on todays saying
Scheduled Delivery Date: Thursday, 31/12/202012:30 - 15:30 Estimated Delivery Time:
Placed order on 25th on December knowing that no one works xmas day or boxing day. still would of thought i would get an update of where it is or if it has left the warehouse. Little bit concerned as your stuff isn't cheap and spent well over 1k. Would like an update from anyone if possible just to know that its left and on its way would be nice.
I placed my order on the 24th so I contacted customer support this morning and they got straight back to me with my tracking number. Mines being delivered Monday
had nothing contacted them but long time to wait not sure who to speak to as all i wanted was an update. Piece of mind that my money is on its way xD
Well mine has just arrived out of the blue. Tracking said Monday when I looked yesterday so I’ve not checked it since so it was a nice surprise when the door bell just rang
ok i have had an update :( for some reason my two packages which were ordered on the 24th and 28th are in In Transit 31/12/2020 8:20 Bodmin, United Kingdom which is a 20 min drive from me, but saying that it will be the 4th jan delivery as ups have suspended the normal service, bit of a bugger as i wanted it for the new year review :(
Strange cause I got mine this morning, only downside is, I went to fit them, but the connector inside my wheel is broken. Gutted
ok edit to the update, at 1.36pm both my orders arrived to my supprise as the tracking said not till monday so my F1 Esports steering wheel & load cell are now almost installed.
I placed my order on Dec. 20 on the US site. The rim was "Ready to Ship" status.
I am still waiting for any USPS shipping tracking/confirmation(to Canada).
They said they need 1-4 business days to dispatch, it's been 8 business days now.
It's really nice when they keep customers in the dark like this... spend hundreds to thousands of dollars on their products then SILENCE!
Not too impressed!
same here, they told me they can only ship so many perday due to covid. i so tired of people useing covid as an excuse for everything. if its a covid issue then why have people been complaining about the american fanatec retailer for years.
How were you able to get in touch with someone?
Through the website contact information
So my order is still in Germany, tracking hasn't updated since the 29th and still no eta, nice one UPS!
Does anyone have a phone number to contact sales?
Theres a group of 35 of us that are talking with a few attorneys. For what we have been told its a simple case of fraud. That could be selling inventory items more then once to warranty fraud like how they give you a 12 month warranty then take extended amounts of time to ship but they start your warranty the date of purchase. As it sits now might be looking at putting a hold on their accounts.
Ill give an update in a few days the attorneys are looking it over and deciding what the most effective rout to take would be.
So, my order finally arrived yesterday (a day earlier than expected!), however there's an issue with the CSL Elite Pedals intermittently working/be detected by the Wheelbase, it seems to be an issue with the RJ12 Cable.
I've done a quick search and it appears to be a common issue, any ideas?
check if during the assembly you have a pinched cable somewhere.
also check if you are on the latest drivers through your wheelbase since they are connect via the base.
Thanks Alexandros, I should have explained a little more, yes I have updated the Wheelbase to the latest driver and checked the cable(s), the issue seems to either be the cable or where it plugs into either the Wheelbase or CSL Pedal Module, becasue if you wiggle the cable, it intermittently works.