Absolute Shocking Support Issue not fixed when sent away for RMA
After a 2 month wait for my Handbrake, My RMA was accepted and finally dealt with.
I received the item 8 days later and still the item does not work.
I have now discovered that the fault lies in the 3mm input port on the handbrake. When the lead wire is placed in at an angle and just about 1/3 of the way the Handbrake just registers.....Who can someone like me with no background of hardware fixes see the issue when trained staff at fanatec have not?
Having a 2 month wait of back and forth emails which were all useless to then get the go ahead for an RMA fix was finally getting somewhere,to then receive it back with no information in the box or via email to state what they did in the factory to supposedly fix this issue.
Its beyond a disgrace now that this company has acted like this from day 1 and still till this day blame a Pandemic and severe support problems is beyond shameful now.
Beware new buyers
Comments
Shame you missed the cause of the issue before sending the item to them. It's a common problem which makes it strange that support didn't immediately suspect the cause. I had the same problem - didn't bother with support as it is a 5 minute, £2 fix to replace the jack socket.
Where did you get the part?
It's just a panel mount socket. You can get them everywhere - like here - https://www.amazon.co.uk/3-5mm-Chassis-Stereo-Socket-Connector-Black/dp/B00G5JOKT2