SQ V1.5 No longer functioning

Just attempted to submit a help ticket, however I did not get any verification that it went through, so I'm not too sure that it did. Looking for any sort of assistance. Whenever I select any gear on the top row (R,1,3,5,7), or the middle, it registers as in reverse. Whenever I put it into a gear on the bottom row, it registers as in neutral. I have already attempted to calibrate numerous times, but that doesn't solve the issue. I have even reset the firmware on my wheelbase, but to no avail.

Any assistance would be great :)

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