RMA repair times
hello everyone,
does anyone know how much the repair time will be for one fanatec csl dd pro wheel base?
I'm racing in some championships and I don't want to miss too many races.
Has anyone already sent a wheel base for repair and can tell me how long the repair took?
thank you
Comments
If you are in Europe, right now, it may take 1 month just for the first response. Customer service is blocked.
They actually responded to 5 of my emails last week. I think they were pretty quick to handle my problem.
From the moment you ship it, a week, if they no longer have the problems of the past few weeks.
just a week? are you sure?
No. From what I read here, technical support isn't responding these days, and personally I wouldn't do an RMA now if the problem isn't serious.
However, if you say that they responded to you, it probably means that the problems have been resolved, or that they do not affect your geographical area, so a week is the time that the youtubers indicate for the resolution of an RMA (from Italy, so I imagine Europe in general).
My RMA lasted 30 days, but it was 2 years ago.
ok thank you.