Realistic timeframe for support
doug anderson
Member
in Off Topic
I created a small issue while servicing my csw 2.5 and need a part. Contacted support and the email says trying for contact within 2-3 days. Passed 2 weeks now and still nothing. Contacted them with a few questions regarding the dd1 and same story.
What timeframe should I expect realistically? I'd like to fix my csw 2.5, but I'm also interested in the dd1 cause I want something stronger. However I'm concerned about spending more money if CS is so backed up or behind I would be unable to reach them if I need them.
Comments
I have had pretty good experiences with CS, nothing more than 5 days was the longest I have ever had to wait between responses. That really sounds like something didn’t go through correctly, not laying any blame on you. For some reason your queries were lost in the ether. There is a good chance Dom will see this post and check to see if/why your emails didn’t go through.