I want my money part 2

One week ago, I made this post https://forum.fanatec.com/discussion/30360/i-want-my-money-back#latest

One week later, I'm still in the same situation (or even worse)

The situation is as follows: I had reserved the CS DD+ since November, and we are all aware of the situation regarding those orders. When it finally seemed like they were being sent out, they released the DD Extreme, which I personally prefer. However, I couldn't cancel due to logistical issues on their end, and they recommended that I reject the packages when they arrived at my house, so that the refund of my money would be automatic

So, today marks three weeks since a Fanatec employee picked up the packages I rejected in Germany, and I still haven't received my money. Before rejecting them, I maintained contact with Fanatec support (I want to make it clear that they were the ones who recommended rejecting the packages). In the previous post, I shared one of the emails they sent me, where they said that if I wanted to reject the packages, they would note it to expedite the process

Three weeks since they have the packages again, a month since they sent them from their warehouses. I opened 5 more tickets in this last month to get more information about this situation, out of the 5 I only got a response in one of them two days ago where they said they would send a notification to the warehouses and I didn't get any further responses. Please Fanatec, return my money, I'm so foolish that I want it back to spend it on you again. I feel like I'm being pushed to legally report this situation. It's too long for a refund and what remains...