Order almost a month old hasn’t left processing.

Byron Killian

I have been waiting for almost a month on an order with no indication that there would be delay. I’ve inquired about this twice and got the same copy pasted response.

“Thank you for your inquiry.

How long is the order processing or shipping time?

On average, we require between 1 to 3 business days to dispatch your order. There may be additional delays in transit time, depending on your location, for example due to customs processing.”

This tells me that nobody even read my email because if they did, they would know that I was already aware of this and it hasn’t even left “The order is in process” part of the delivery. I had another package put in the same day and it was delivered with no issues. I have yet to receive a message of a delay and I’ve tried calling only to be on hold till I am sent to a mailbox that is full.