DD1 glitch with pulling to one side
What happens for me is that the base and wheel (DD1 + formula v2 wheel) function normally without a problem but without a warning I suddenly get a knock and the base turns off all force feedback, all vibration and actuation and just starts to pull to the right, if I fight it, it might start pull to the left until it bottoms out. When that happens the wheel freezes, the rev indicator leds freeze and the mini screen on the wheel either freezes or goes blank.
The DD1 screen functions normally and I am able to access the tuning menu via button on the wheel. Also when this happens all buttons work and I am stil able to shift up and down.
Now the problem is... That this has now happened to two DD1's I tried. Twice to the original I purchased back in August, in raceroom and rfactor2 with a fair amount of time between two occasions and now... after having RMA'd the first one for that reason the replacement one just did the same to me twice in space of an hour... in rfactor2.
Now I'm reluctant to contact technical support because I anticipate them to tell me to send it back to Germany (I currently live in UK) and the last RMA proces with the original DD1 was a massive 2 month long nightmare with lots of mishaps.
Could there be something effecting the DD1 causing these symptoms? Or is there something wrong with them that I don't know about?
Also I should add that this goes away after I restart the base
Here's a video showing what happens after it glitches
P.S It keeps on happening with any drivers and firmware realised since November and it's now happend 3rd time to the replacement DD1
Comments
Are you on the latest driver and firmwares? there was an issue last year where the DDs could actually freeze and needed to be unplugged from the PSU.
Yes, I used a few different drivers with matching latest firmware and yesterday it happened with driver 400 and matching firmware.
could you try the very latest driver 402? Also did you check of the USB power saving in Windows is disabled?
These two things would be my last ideas...
Have you tried using the wheel without running fanalab?
Yeah I disabled all windows options to turn off devices and peripherals, I can try 402 driver but I already had this happen on 3 different versions...
Admitably not recently, always had it on. Although I'm sure first time this happened with original DD1 I wasn't using fanalab.
If anyone as other ideas or suggestions, I'm open to hear them all.
Its strange that this issue has now occured 3 times. Are you running any high interference electrical equipment nearby? Can you try a different socket than the one your using for it now? Direct to wall or it's own individual socket? Have you tried driver 346 or 381? Is it usb'd direct to pc?
Things like that may cause issues and are worth ruling out.....
So I had another one happen to me yesterday, video below. This one little bit different with the base not pulling with high amount of force to the right,
https://youtu.be/YQHCOYxz-50
Hi,
i have had my DD1 since 2 weeks and also have had several occursion of this bug it seems.
i am driving normally for some time and suddenly, without any obvious trigger, the wheel base pulls to one side (last time to the left) and only a restart resolves that. Torque is around 7nm.
I am on 400 drivers playing Project Cars 2 on PC with a 918 RSR rim.
Maybe this is a bug of more recent drivers as I could not find anything else than this thread.
Any update on that?
christian
Sorry I missed you reply yesterday.
Not sure what high interference electrical equipment would be, nothing unusual you would find in an average home.
I got the bases psu plugged in directly to a wall socket, no I did not think to try another as it never felt like a power delivery issue, I'll test it though.
The base is plugged in directly to motherboards rear IO, no hubs or extensions, I did try different usb sockets at this point.
Drivers wise, I think I had this happen on 352, 380 and 400 now.
When my first DD1 did this to me the technical support was adamant it had to be RMA'd back to them.
Ok, but you were saying, RMAing it did not solve the issue, right?
I got a replacement DD1 that appears to be doing the same thing, because mine when tested by technicians was deemed faulty. Whether the replacement one has the same issue and I'm seriously unlucky or someone didn't do something the right way I don't know...
I had another one happen in RF2, everything I seem to try from suggestions here doesn't help.
Too bad fanatec staff does not reply on this forum :( Guess I'll use this thread to point technical support to.
Hi Kamil,
i filed a support request with Fanatec on my issue. Let us keep each other updated. Maybe they can find a solution.
Good luck! Hopefully the next one will good.
I doubt that. The probability of two single units being faulty for Kamil and me diminuished considerably in my opinion, when Kamil's second unit also showed the same error.
Btw Kamil, do you have any potential high-EMC equipment like a Bassskaker or motion rig you are running? I thought about my Buttkicker interfering with the wheelbase, but could not replicate the error for some days now.
No I don't. All I have in the room is my PC running from a separate wall plug. The speakers and bass speaker are two or maybe three meters away from the wheel base.