I placed my order on May 8th and it hasn't been shipped yet does anyone have any idea how long its going to take for it to ship.
Would also like to know this.
Where are you located? What did you order? Was it in stock at the time of ordering?
Best to contact the sales team for information on your order.
Good luck getting a reply.
Orders Germany to UK excellent. Ordered DD1, V3 pedals and wheels 6 May. Received DD1 and wheels Tues 12 May, with V3 pedals on pre order early June. The pedals arrived today, 19 May. Well done the Fanatec Office and Warehouse teams.
I’m located in the US I ordered the csl elite f1 bundle with a load cell and it was all in stock when I ordered
I am surprised by this. I was told by support they would not ship any items until the full order was in stock. I cancelled my order because of it and placed an order for only soon-to-be in stock items.
I haven't seen the loadcell in for a while. That is the item I removed from my order because it was not available until July. My initial order was also on the 8th. I didn't get the reply and reorder until the 14th.
I too ordered on May 6th. In my case it was a Podium DD2 and Podium GT3 steering wheel, a $2190.82 order. Both items were "in stock" which seems to mean nothing to Fanatec customers in the US at this time. I've debated for the last few days cancelling the order and ordering a SimCube 2 Pro as at least they are upfront and honest about their lead times and production schedule. I can't believe Fanatec cannot state the lead times for in stock product shipments to US customers.
DD2 is still available. The leather wheel is still available. The suede wheel shows availability in August. Not sure which one you ordered.
I really hope its not the case that my order will take 2+ weeks to ship after being in stock. I am playing F1 2019 with a controller right now and its so sad.
I order the suede version but I didn't see that August 7th notice when I placed my order on May 6th. Maybe they ran out of stock before my order could be shipped? I just email customer support. They say it can take 7 days to reply.
I have emailed support a couple times over the past weeks. Each time has taken about 4 business days. So, you could get a reply on Friday or Monday, I suspect. Good luck with your order, I hope you get it soon!
>I was told by support they would not ship any items until the full order was in stock....
When I ordered, the pedals were pre order so for a few € extra carriage, I made 2 orders.
I placed an order on April 23 and everything was supposed to be in stock on April 30th. I have emailed support several times with no reply and have not received an update on my order since. So on the 23rd it will be a month since they charged my card. I’m about to cancel my order and start a flight sim cockpit instead. I don’t know what to do. It’s like Fanatec USA is non existent.
Yeah, I placed one around then as well. I knew it was out of stock when I ordered. However, we're now five days past the expected availability date and haven't heard anything.
I don't want to cancel but without an update on what's going on, it might be the best course of action. At least if you're in north america as apparently, we're second class citizens. or something.
i got an email for fanatec saying that the csl elt pedal & Wheel will be back in stock may 22 & i can expect my order to be shipped on that same day
they said the reason the availability date on the website said may 15 was do to a system glitch
Man, oh man... I hope that is right - however, I am glad they actually responded! I have gotten no reply from them after a week.
Are you in the US?
That would be incredible. I really hope so. I saw the Logitech G29 was back down to a fair price on Amazon for availability on June 2. I placed an order as a backup in case Fanatec still hasn't shipped by then.
yes im in phx,az
if they delay the shipping date again i may just cancel my order
same here. if i wake up tomorrow and it says pre-order available May 29 - i'm out.
It actually says June 12th! Does that include orders already placed? No way to know!
This is crazy whats going on. My order is very new compared to many of you but still said available for May22. I realize we are going through trying times right now with the pandemic BUT Fanatec needs to have some respect for its customers. If you can't fill these orders, or process them, or even respond to emails. STOP TAKING ORDERS until you can.
Time to cancel if it doesn’t ship today.
This company is an absolute shit show.