CSL DD Wireless Quick release Problem

Luca Baumann

Hey i got my CSL DD ( 8NM ) Today and after i pluged it in i got the following error:

Error: Connect device failed (Error: Internal ping failure : no presponse recieved for ping command )

Power OFF the wheel base and retry update.

If the problem persists, please contact FANATEC support.

I have already tryed to Firmware update the base (blue flashing light)

but it doesnt work anyone knows that problem or could help ?

Maurice Böschen

You have to contact the support.

Alberto Zufiria

Exactly same problem here.

I have tried several USB 2.0 and USB 3.0 ports in my computer but with no luck.

I also tried connecting CSL DD to another computer, but same message appears.

Here is discussed a similar problem with Podium bases, but they don´t work for me

https://forum.fanatec.com/discussion/23453/dd1-firmware-update-problem-wireless-quick-release-initial-ping-failure-potential-solution

I have contacted support, and they told me that I will receive and answer in few days, i´ll post here then.

John Tomlinson

I have the same problem too. How do you contact support?

Alberto Zufiria

https://backend.dev.gcloud.fanatec.com/discussion/comment/76892#Comment_76892

Hi, John

Log into your Fanatec account and press "Support/FAQ" in the upper left menu. Choose "To Support", then the product, and you can open a ticket.

Alberto Zufiria

Hi again

I solved my problem using the method of this post.

https://backend.dev.gcloud.fanatec.com/discussion/24646/sudden-loss-of-connection-to-csl-dd-and-wheel

Seems that some bases are not well mounted, and USB-C connector at the end of the shaft randomly disconects causing wheel and/or base are not recognized by the computer.

I loose up the C-Clamp, then carefully remove the shaft, insert it again lefting no space between base and shaft (see images in post), then retighten C-Clamp back up to 15Nm and after that it worked without problems.

Hope this helps.