[RMA in progress] DD Pro stopped working
David McDermott
Member
Was playing Gran Turismo 7 when I got a message that the controller had disconnected and I ran into the wall. Power is on, but no buttons are active and no display on the LCD.
If I turn it off and back on again, the wheel turns right about 270* then back to center. The power light is blue, but I can't seem to change modes and no display and buttons all do nothing. I checked the alignment on the clamp on the input shaft and that looks square.
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Also it takes 3 days to respond to emails to support and can't be reached by phone or chat.
I was so excited about this setup but now it's been dead longer than it's been alive. I'm returning it, this is a joke.
Hello, i have the same problem. it happened exactly the same way. except i have an error message on the lcd " CAUTION please update firmware". i tried, it worked for everything except for the wheel itself. the fanatec program keeps crashing on the computer. i have 2 wheels, the gt dd pro base and the formula v2.5x and i can't update any of them.
did you find a solution?
I'm having the same or at least similar problem with my CSL DD. Started last night. I'm playing AMS2, the wheel stops responding and I get a popup window:
Happens with two different wheel rims. This is on Windows 10 and the only thing that changed is that I think that Windows pushed a major update last night....which could be significant/cause of the problem.
I was connected to a USB hub so I ran it direct to the USB port on the PC....same thing happened again.
I've had this rig for about 3 months. It's been flawless up to this point.
Take a look here.
That fixed it right up for me. Thanks a million!
I'm on a PlayStation 4 and my wheel is square like it should be.
It's taken a week and a half and finally got my RMA but still no shipping label or instructions.
Do y'all have only like 3 people that work there? Wtf takes 3 days to respond to emails?
My return was processed and I got a full refund including the shipping. Thanks.
An update from tech support.
Our technicians could confirm that there is an issue and have stored the wheelbase for further analysis.
Yup, it's broke. Thanks guys.