Nothing from Support. Support now Suspended....New buyers Beware.
Had issues now with my Handbrake, always had little issues with it, but put up with it due to firmware updates etc....Recently its completely stopped working.
Went back to old drivers and still nothing.
I actually bought another 3.5 jack incase it was that...nothing dead handbrake. Opened up with support weeks ago and still have not got back...not even an email to state we will be with you soon.
I have over £2000 of equipment bought from Fanatec and never experienced this kind of silence from any company. I was told last year to be cautious of this company due to poor Support and low and behold this now happens.
Yes they maybe busy..but a simple email saying im in a queue would be nice.
They have now suspended all Support due to high influx (that doesnt look good at all on hardware)
Very close to opening a dispute with my Credit card/Bank over this, which is a shame.
So i now have a 10k motion sim rig and i need a workaround for a handbrake ie a button.
Usually would never say this but beware of support before buying Fanatec products.