My DD Wheel Base and ClubSport Wheel F1 Esports V2 are not working/updating and I don't know why...
I am a new Fanatec customer and have recently ordered the following:
- CSL DD (8Nm)
- CSL Pedals and Load Cell Kit
- ClubSport Steering Wheel F1 Esports V2
I have followed the manual and instructions on how to install the drivers and update the firmware. All firmware BUT the Wheel Base Motor Firmware (which is updating from 0.0.0.0 to V126.96.36.199) will not update. It then consequently leaves me with a program which is unresponsive and eventually an error message reading along the lines of "problem encountered while starting Update Mode (Motor)".
Whether or not this problem is related to the above problem, I don't know. The Fanatec control panel does not pick up on or recognise steering wheel movement. Whenever I try to move my steering wheel with the control panel steering wheel page open, the value displayed does not change. The same applies when on the wheel base page as well.
I have scoured the forums page in the hopes of an answer (that said I have seen people with similar problems) and have come up empty handed, apart from a few troubleshooting methods and various ways of trying to fix this issue. I am reading from other users, in some cases, that the DD is faulty and has to be returned, whether that is an option for myself, I do not know. I have already had issues with my order, being that the pedals I ordered did not work and ended up having to buy new ones whilst I waited for an RMA (which I have now received, I plan to begin the return over the weekend).
I have attached a screenshot of the firmware page, showing the pending update to the motor and I have attached a screenshot of the error which pops up once the firmware manager gives up. The logs that automatically download have also been attached.
If anyone can help me, it would be greatly appreciated. Please reply to the thread with any requests for information (I will gladly provide!!) or advise too. Also if anyone could alert a mod to review my case, that would be awesome also. I know the mods are busy with cases that have been waiting longer than myself, so I am more than happy to be patient and wait my turn. I guess I feel just slightly let down by a company that is held in such high esteem in the racing Esports industry and after I have spent a lot of money with them.