European Shipping Delays – Update 2
Fanatec orders in Europe are currently experiencing delays and we sincerely apologise for the inconvenience.
As many of you have already heard, we recently started working with a new logistics partner. Our old warehouse simply could not operate at the high volume that our operations in Europe now demand, so this was an essential change. Unfortunately, during the transition we encountered several unexpected issues that led to a backlog in processing your orders. We have added more staff and temporarily doubled the number of packing stations to handle this situation.
Understandably, many of you want updates on tracking information and estimated delivery times and are reaching out to our team. They are responding to your questions in the order in which we receive them, and we rely on your patience while we work through the backlog.
You can find the latest updates in this FAQ article.
We take these issues very seriously, and we are committed to resolving them - it is our top priority to return to our usual turnaround time as soon as possible. Our team is working tirelessly to make this a reality.
Thank you for your patience.
Due to the countless inquiries our support agents are completely overloaded and we have a backlog of several thoudand e-mails.
This affects all customers on all territories.
We absoluetely feel for you and thank you for your patience and support. As soon as we have an indication of when things go back to normal, we will post it here.
We've made significant progress in rectifying Quick Release order mix-ups and shipping omissions. A dedicated team is actively working on these cases, and we anticipate all open shipments to be resolved by the end of the week.
Thank you for your continued support.