Where is my package?Where did the package go?

Read lichao · October 2023

I placed an order at Fanatec Japan on 15 oct , and the website show that it has been "Completely shipped" on 20 oct.After that, I reveived an email told me that the tracking number will send in few days,but now , 27 oct,I still don't get my tracking number ,I am a player not in Japan,I need transport the package to my country,but the trasport company need tracking number to put the package into warehouse,or I can never trasport the package to my country.

I send an email to fanatec shop to ask the tracking number ,the reply is "We kindly ask you to keep checking your account for updates." on 25 oct ,5 days after my package has been shipped, and no more information until now,7days after my package has been shipped.I am worried about my package ,is anybody can help me?order number :1767324.

Read lichao · November 2023

Until now my packages is still missing.

Mitch Schaub · November 2023

Same on my site.

Did an order on 29 sept. 2023, all parts were on stock. My UPS tracking number is visible under the order since almost 2 weeks (mail for conformation has been sent) and no conformation from UPS that the package have been picked up and will be shiped. Lables are created.

Sorry but this new logistics .... , it was way much much better before.

If someone from Fanatec will read that topic, my order 1752127 (rom 29.09.2023) and 1762575. The second one is the free Q2 replacement of my BMW M4 Wheel which wasn't really cheap, this one was listed under the order at 10 Oct. 2023 and still has no UPS tracking number.

I'm not really happy and the promoted timelines for the communication are longer then 7 days.

Chen Liwei · November 2023

https://forum.fanatec.com/discussion/comment/101646#Comment_101646

Bro, have you received anything so far?

My situation is similar to yours (not living in JPN)

I'm already worried about my order too…..

Nick Yong · November 2023

https://forum.fanatec.com/discussion/comment/104486#Comment_104486

place my order at 27 nov , status change to 'completely shipped' at 28 nov, until now still haven't received tracking number, when did you place order ? do you manage to get tracking number ?