I'm Portuguese too, but we have to speak in English here (forum rules) :)
I've received mine, I hope you're lucky and get yours as soon as possible...!
Do you want to know my story?
After waiting since Black Friday, I received an e-mail from fanatec last week saying that 4 packages had been sent by UPS.
I ordered them and waited for them in the boxes:
- V2.5X steering wheel
- CSL DD base
- QR1
- CSL pedals
Last Friday, I got home and there were 3 boxes from Fanatec!
Do you know what I got?
- V2.5 X steering wheel
- CSL DD base
- CSL pedals
In other words, I spent the weekend looking at the stuff and I couldn't try it out just because the QR1 box was missing!
How mean of UPS not to deliver everything!
I only received it on Monday...
I tried it on and I'm really pleased.
I'd bought a Thrustmaster T248 and really, even Fanatec's entry-level base is far superior! The steering wheel is very realistic and feels really good...
To summarise, the whole situation was very annoying, but bear with me, it was worth the wait!
So I get finally a response that my BF order is delayed due to the 2.5 CS wheel and that I need to wait till mid-end March. Oh wait, look the website states you can get it in 4-7 days if you order today. But wait, Reddit users have confirmed that they have purchased this wheel weeks ago and already have it. Who is lying here? Fanatec or their website and/or other users. At this point this is more than wrong, this is deceptive business practice. I'm trying to figure out who can I contact or do to resolve this as I feel robbed and lied to.
you are looking at the US website dude, the delay with the 2.5x is in EU i dont know where youre from but if youre from somewhere in the EU youre on the wrong website
i've had contact with Fanatec about this, warranty starts at moment of product arrival, what's on their website in your product page is an automatic system
I think the newest date we saw was end of February (on their website), but now it's hard to tell as it's sold out :-D Anyway, best to live with the expectation that you'll get it at the end of March (+/- a week) :-)
Read what you are saying. Is in stock in the US (where I am) but for EU is out of stock hence the delay. Did you not read what I wrote? Folks here in the states are getting it within weeks of ordering meanwhile folks who ordered first in BF are still in limbo. Nobody is lashing out just point out the situation being faced by many like me.
then i should try to contact them on Facebook, you will usually get a reaction there, react on their most recent post with your order nr and wait a few hours most times they will respond(also tag them in the comment)
Comments
Tens alguma novidade eu também sou português e a minha encomenda e 1842**
Infelizmente nada... só nos resta esperar, mas vou tentar responder ao email para ver se me dizem mais qualquer coisa. Abraço amigo e boa sorte.
It's awesome seeing all the other regions having the 2.5x as "available" (probably a lie) but the EU sold out still :(
sent emails with zero response on a black friday order....at least some updates would be nice
what about Japan?
asian is not human?
I'm Portuguese too, but we have to speak in English here (forum rules) :)
I've received mine, I hope you're lucky and get yours as soon as possible...!
Do you want to know my story?
After waiting since Black Friday, I received an e-mail from fanatec last week saying that 4 packages had been sent by UPS.
I ordered them and waited for them in the boxes:
- V2.5X steering wheel
- CSL DD base
- QR1
- CSL pedals
Last Friday, I got home and there were 3 boxes from Fanatec!
Do you know what I got?
- V2.5 X steering wheel
- CSL DD base
- CSL pedals
In other words, I spent the weekend looking at the stuff and I couldn't try it out just because the QR1 box was missing!
How mean of UPS not to deliver everything!
I only received it on Monday...
I tried it on and I'm really pleased.
I'd bought a Thrustmaster T248 and really, even Fanatec's entry-level base is far superior! The steering wheel is very realistic and feels really good...
To summarise, the whole situation was very annoying, but bear with me, it was worth the wait!
Good luck with your orders!
I bought a base separately from the other order, now I only have the base and I'm waiting for the steering wheel and pedals to start playing...
You have a tracking from ups?
I received tracking number from Fanatec.
Thank you for the info Helder.
What about your warranty time of the products, did you emailed fanatec or did they updated the warranty?
Yes, i emailed fanatec to update warranty.
I'm wainting for it.
hi wilson, In which region did you place the order? Have you received it now?
'
hi Chen, Have you received it now?
hi Zhang, In which region did you place the order? Have you received it now?
same here, also from Germany.
24.11.2023 19:12:00 1838xxx UPS Express Saver Übergabe ans Lager no change since 24.11.
i wish that were true i ordered the morning after at 10:45 1847, ordered full base pedals and steering wheel
90 days, nothing has changed, it's ridiculous...
china is kind of far away from germany, they could probaply ship them self every day, if they self actually made them
So I get finally a response that my BF order is delayed due to the 2.5 CS wheel and that I need to wait till mid-end March. Oh wait, look the website states you can get it in 4-7 days if you order today. But wait, Reddit users have confirmed that they have purchased this wheel weeks ago and already have it. Who is lying here? Fanatec or their website and/or other users. At this point this is more than wrong, this is deceptive business practice. I'm trying to figure out who can I contact or do to resolve this as I feel robbed and lied to.
you are looking at the US website dude, the delay with the 2.5x is in EU i dont know where youre from but if youre from somewhere in the EU youre on the wrong website
end of march is what they said so just gotta have patience
i've had contact with Fanatec about this, warranty starts at moment of product arrival, what's on their website in your product page is an automatic system
I still didn't receive anything and no update on my account Fanatic or on my email
then you need to wait until the end of march when the next batch comes in
I think the newest date we saw was end of February (on their website), but now it's hard to tell as it's sold out :-D Anyway, best to live with the expectation that you'll get it at the end of March (+/- a week) :-)
I am in the US and from what I have gathered many folks who ordered this same wheel weeks ago have received it.
That is exactly his point? In the US it is in stock. Europe it isn't - therefore the delay..
Before lashing out and making panic, make sure you are looking in the correct country for the warehouses.
Read what you are saying. Is in stock in the US (where I am) but for EU is out of stock hence the delay. Did you not read what I wrote? Folks here in the states are getting it within weeks of ordering meanwhile folks who ordered first in BF are still in limbo. Nobody is lashing out just point out the situation being faced by many like me.
no the last date on the website was 31st of march
then i should try to contact them on Facebook, you will usually get a reaction there, react on their most recent post with your order nr and wait a few hours most times they will respond(also tag them in the comment)