new qr2 not working
Hello, my qr2 delivered with my order 2066764 does not work because there is a manufacturing defect.
I sent you a message on 12/27 ( ticket 2008043186) to request an exchange but I still have no response, and I cannot use my steering wheel.
Fanatec thanks for your response.
Comments
Hi Nicholas! We've escalated your request to our response team, they'll reply as soon as they have a response for you. Thank you for reaching out. Best, your Fantec team!
Just to confirm, have you tried installing the wheel 180 degrees from your original attempt? The QR2 and pin connections are a one-way design, but USB-C can be installed in two possible directions. It’s possible that you may have installed the base-side “upside down” and therefore be attaching your wheel incorrectly.
Hello, if I do this the steering wheel ends up upside down.
Seems like its not going fully in. Something preventing it going fully in. I have the same setup.
Is the spacer installed like this? Probably is. Just in case
he show images already before, he qr2 is defected from factory, the metal input is opposite what not allows mount correctly either because off steering wheel design
Hello, this is not a connection problem, but a manufacturing problem, you can see it in the first message I made.