The podium base dd1OLED Display is becoming fader.
So I can't use all the functions of the base.
I am yet to contact Fanatec support as I can survive without it at the moment, but my DD2 OLED display no longer works, totally blank and shows nothing. I will have to contact support soon and get it fixed as it should be working, just not keen on having to be without my wheel for a couple of weeks I am guessing since being in Australia.
I have had two DD2's needing returns in Australia, unfortunately both different issues. 1st was a screen defect on arrival, the replaced second unit now has misaligned magnets not allowing the carbon panel sit on top properly making a gap. The turn around process was about 2 weeks.
The longest part is actually posting to the regional return centre that takes 3-4 days & no express post option. The replacement came quickly from Melbourne like the regular ptoducts.
I can understand delaying my apm preorder from last year to assure units for the DD1 PS4. Last week you sold apm’s out of your US web shop and I still have no word of mine shipping, this I don’t understand. It doesn’t seem right to sell product out of the web store before fulfilling preorders. I hope that mine has shipped or will ship before the second batch arrives or that this was a mistake rather than a choice. So far I’ve received no response to my inquiry Friday as to the status of my order, any response here?
I got a response today from Fanatec
Hello Greg,
thanks for your message.
The availability date is still 6/18/2019.
We will do our very best to ship it soon.
Thanks and have a good day.
Best regards / Freundliche Grüße
Julia Glasl
No mention of the units they sold on the US web store last week while I continue to wait for my preorder from last year. Hopefully they will send me my apm’s from the second batch.
Hello, must I uninstall the software of CSW 2.5, before installing the software of the Podium?
Or can we keep both software installed on the PC?
Thank you
@Pierre If the driver version is the most recent, then you can continue to use that, as it would contain Podium firmware as well. However, if there is a more recent driver version (i.e. a higher version number) on the Podium wheel base download page, then you should use that, in which case you should uninstall the previous version first.
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Hello, must I uninstall the software of CSW 2.5, before installing the software of the Podium? Or can we keep both software installed on the PC? Thank you