Why Fanatec support so slowly?
Guys, why Fanatec support team work so inefficiently?
I need a spare part for my P1 rim, now I'm spent almost 3 week for it and haven't any information about date when item will be shipped.
Why Support team can't ask everything in one letter?
How looks customer support in Fanatec:
- Register on site
- Register product
- Create issue
- Waiting 2 working day
- Get a question from support team
- Repeat from step 4. How many iteration?
I spent more than $ 1,000 and was surprised at the poor quality of support services.
And I have a typical problem with broken pin in rim mount and know that Fanatec provide new cable for self repair. But nothing happened.
Sorry of my English.